Technical Support Contacts for your Nelson and Cengage products
If you are having difficulty with any of our products, please consult the resources listed below.
Please note: If the contact information for a technical support person is provided to you when you encounter a problem please contact the number provided.
Assistance with the Nelson Education website
Assistance with Nelson Education companion site password or
Contact: University and College
Contact: School K-12
Contact: Assessment and Guidance
Assistance with other Nelson Education Web site inquiries,
Assistance with Nelson Education and Cengage Engineering computer-based products including support for Harcourt, Irwin, Norbry, Reidmore, and Gage:
Contact: Nelson Education Product Technical Support
Assistance with Course Technology and Delmar publications including SAM, Chilton, Automotive, Medical and Trade products:
Assistance with Cengage Learning Products including South-Western, Brooks-Cole, Wadsworth, and Heinle publications and companion sites:
Contact: Cengage Learning Technical Support
Form: Click here
Live Help: Click here
Web site: http://academic.cengage.com/support/international/
Instructor assistance with WebCT or Blackboard ePack
Contact: Nelson Education ePack Technical Support
Phone: 1-800-668-0671 Ext 4416
Use of ePack Support: Nelson Education will provide phone support for the installation and download of a Nelson ePack. However, it is the responsibility of the University/College to maintain broken links or inoperable files as a result of changes that may occur within the course cartridge after the initial installation.